ABBREVIATED TERMS AND CONDITIONS (PLAIN ENGLISH – PLEASE READ)
- GOODS
- OFFER AND ACCEPTANCE
- PRICE
- DELIVERY
- PAYMENT
- REGISTRATION AND CHECKOUT
- RETURNS AND REFUNDS
- WARRANTIES
- PRIVACY POLICY
- INTERNATIONAL ORDERS
- ORDER CANCELATIONS
- TRADING REGULATIONS
1. GOODS
Vadim Computers sells Custom Built PCs and PC related equipment (components)
Components: Although we do our best to keep our catalogue of products in the most accurate state, the liability for errors and omissions will not be accepted and pictures are for illustration purposes only and might not correspond to the actual product.
The buyer must ensure that the goods purchased are compatible with his/her requirements – please contact us if in any doubt.
If an item is not in stock, the buyer is advised by an email of possible alternatives (that includes cancellation of the order with an immediate refund).
Custom Built Systems: All of our systems are built to order within 5-20 working days of placing the order depending on the option selected and providing all the components are available. In the unlikely event that something is not available, we will advise of the alternative replacements of the same or higher specs. The management may grant free upgrades.
After the systems are built, they are tested for at least 24 hours and only then they are dispatched with the delivery method that has been selected at the checkout.
Cancellation of a custom built PC is not an option once it has entered the building process unless thoroughly discussed with a member of senior management.
If a cancellation has been accepted by us, a 20% restocking fee is then applicable to cover costs of re-allocation. Please refer to the Order Cancelations below.
It is the buyer’s responsibility to ensure that the goods are tested within 48 hours after arrival. In the unlikely event they are found faulty, the fault has to be reported immediately via our OFRITUS system.
We do not guarantee that our PCs will be compatible with other equipment that is not purchased from us. This includes any peripherals or internally mounted devices.
2. OFFER AND ACCEPTANCE
All products displayed are an invitation to treat. By placing an order online or otherwise the buyer is making an offer that can be refused when the order is processed.
The management reserves the right to refuse any offer without any explanation. We are not under any obligation to sell if there was an error in price, description, model and as such, we will be refunding the money paid, should this happen.
3. PRICE
All prices shown are exclusive of VAT unless otherwise stated and are subject to change without notice.
Although we keep our catalogue up to date and accurate, it might be possible to find errors or omissions in which case the buyer will be contacted and advised if anything was incorrect and of possible alternatives. The delivery and handling charges are calculated when the product is added to the cart. There is no need to create an account or to give any personal information to find out the total price including delivery and taxes.
4. DELIVERY
We do ship worldwide.
For destinations other than mainland UK, the order might take longer to be dispatched/delivered.
Components
Currently we have several delivery options for component's orders that are shown when you add the product to the shopping basket and are calculated based on weight and product itself.
Usually we deliver Monday to Friday with City Link overnight carriers. For Saturday Delivery the Saturday delivery method should be selected.
The cut-off time for components orders is 15:00.
We can organise same day couriers in the London area, please contact us for availability of such service.
Custom Built Systems
All computers are built to order (5-20 business days) unless otherwise specified. Currently we do have two delivery options for PCs:
a) Dedicated Delivery Driver (Recommended for our high end PC that may contain a heavy heat-sink and/or water-cooling solution.) This way of delivery excludes the risk of getting a DOA PC as it is just one single person that handles your PC. The price for such service starts as low as £69.99 ex VAT and normally is £1/mile and applies to UK mainland locations only.
b) Overnight Insured Delivery with City-Link - The price is calculated on checkout and is based on weight and starts from as low as £14.99. Deliveries are done between 08:00 and 18:00 and the goods are insured for the full amount.
If for any reason our couriers have been unable to deliver the items to you, they will attempt a delivery the second time at no charge and any other attempt will be charged at £5.50 to your account.
The goods are normally held at the local depot for 5 working days before being returned to us. There is a £20 + VAT administration fee that will be automatically deducted from the full amount that will be refunded to you against the returned order.
**Please note that it is imperative that the goods are signed as UNCHECKED (this means writing the word UNCHECKED below the signature)**
This will ensure that should any damage be incurred in transit, we will be able to claim compensation.
Failure to do so will result in any RMA as a result of damage in transit taking considerably longer to be processed.
5. PAYMENT
Currently we accept Visa, Visa Electron, MasterCard, Delta, Maestro and Solo online via our 128bit encrypted secure payment system. All payments are processed in real-time at the moment of ordering.
We do not store any card details on our system.
If an order is requested to be cancelled, we aim to cancel and refund it the same business day.
For credit card payments we currently charge 1.5% surcharge fee.
Please contact us for alternative methods of payment.
We tend not to accept payment form internationally issued credit cards - please contact us for alternative methods of payment.
6. REGISTRATION AND CHECKOUT
At the moment of entering the details on the checkout information page, the buyer is automatically being assigned a password that is emailed together with the user name to the email address provided.
It is possible to change the password from the account administration page at any time.
All passwords are encrypted in our database and are not known to any of our staff.
In order to retrieve a lost or forgotten password, please use the new password generation page that will instantly send an email to the email address given at registration/checkout with further instructions. At the completion of the checkout proccess, and email confirmation is emailed to the address provided.
7. RETURNS AND REFUNDS
Components
All our returns are processed via our automated online RMA system.
No goods will be accepted without an RMA number.
If you are buying for personal use as a private individual, you may cancel your order at any time within 7 days of receiving the goods, and we will refund the product prices paid, providing the order IS NOT a custom order (a custom order is a product that is made or configured to your specifications or ordered on request for you from our suppliers).
A special order is the order for products with the status other than 'same day dispatch'.
Products must be returned unopened, unused and in the condition which they were sent.
Customers are responsible for arranging and returning goods.
Delivery costs are non-refundable.
If a product was opened, and found to be working, the return will be subject to 25% restocking fee.
When the refunds are made, please allow up to 5 days to appear on the card that has been used for payment.
Custom Built Systems
For custom built systems we do not accept any returns.
At Vadim Computers, we are confident that our systems will not only meet the buyer’s expectations, but exceed them, and our production department aims to make sure that each PC or laptop built is 100% tested to guarantee the total enjoyment of the product.
However, components are like people, not all are always compatible even though we would like them to be and in the unlikely event that the buyer is not entirely happy with the product chosen, the management will advise and replace any products such as Graphics, Sound, CPU, Case, motherboard etc and to advise of any increase/decrease to the original cost. It is assumed that by choosing own configuration the buyer knows that the product is made especially for him/her.
8. WARRANTIES
Components
Warranty does not cover incompatibility/physical damage, incorrect installation or overclocking/modification of the item(s) by the customer.
Removal of warranty labels will immediately void the warranty.
The company can not accept any returns unless an RMA number has been issued. Some of the products are sold with the manufacturer's warranty that ensures a quicker return process including advance replacements. Monitors and Hard Drives are sold with the manufacturers warranty.
Custom Built Systems
All of our systems are sold with 2 Year Premium RTB warranty, unless otherwise selected by the customer.
System Warranties DO NOT cover any software or operating system problems, nor any peripherals or additionally installed equipment, however we are happy to assist remotely and help in solving the problems. In the rare occasions when we can not solve the software problem over the phone, or via remote assistance we can offer to collect the system and investigate the problem. If it is found to be a hardware issue the faulty parts are replaced and the system is returned to the buyer at no charge. If the problem was purely a software problem, we will make a charge to cover the delivery expenses that depends on the delivery method used. BIOS related problems are treated as software issues. We request that our customers have some technical knowledge or are willing to fully cooperate on dealing with basic troubleshooting tasks in the event of system misbehaviour.
The warranty does not cover physical damage, incorrect installation or overclocking/modification of the system by the buyer.
The buyer can upgrade the system, but our warranty will not cover any 3rd party components, nor will the system be covered by the warranty in situations when the upgrade has caused direct or indirect damage/modification to the whole system. If the system needs upgrading, we can offer such a service, please use our Online Fault Reporting, Interactive Troubleshooting and Upgrade System. The full details on upgrades are detailed in the warranty cards. Please note that the management reserves the right to refuse upgrades without any explanations in certain situations.
It is crucial that the original packaging is saved in the event the system must be returned to us. If our Special Delivery method has been selected, it is important to save at least the Outer packaging that can be filled with bublewarp if a system needs to be returned.
Our warranty will cover overclocking/modification that has been done by us at the buyer’s request. If a RTB warranty has been selected and there is required to upgrade/repair the system we do offer a Collect and Return Service as detailed in the warranty card. An engineer visit will be granted as detailed in the warranty card.
9. PRIVACY POLICY
Sensitive data
We are totally committed to the highest standard of privacy as required by Data Protection Act and despise spam.
We never trade, exchange or in any other way transmit any sensitive information to any third party except for the purpose of processing the payment and delivering the goods.
We do send emails about any order updates to the email given at checkout/registration and they do not contain any adverts or unsolicited information.
We have a newsletter that each buyer has the option to subscribe/unsubscribe at any time from his/her control panel on our website.
Cookies
To enable vadim.co.uk to operate effectively, we send a cookie to each visitor's computer.
This is done solely to improve the service we offer, statistical purposes and is not used to identify individuals.
It is not possible to purchase anything from our store without cookies enabled in the browser.
Links
This web site contains links to other web sites.
Please note that when you click on one of these links, you are moving to another web site.
We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
We reserve the right to publish any communication between ourselves and the customer to assist in improving our communication and services while preserving the customer's identities or details anonymous.
10. INTERNATIONAL ORDERS
Any order to be delivered outside mainland UK is considered International order.
We do accept international orders, however please note that for orders outside UK, the only payment method accepted will be bank transfer that will be confirmed after placing the order. Please select Cheque/Money Order and once the order approved, we will confirm the payment details.
Currently we use UPS and TNT as our international shipments.
Although we do ensure that our systems are very well packed and insured in transit, in the unfortunate event that damage will occur, all the shipping expenses for repair must be covered by the customer unless it has been signed as DAMAGED and we can claim against the insurance.
As an alternative to having the system back to us for repair it is recommended to find a local computer specialist that will identify the faulty part, which we will be able to send a replacement. Any shipping charges to and from us must be paid by the customer.
Currently the warranty on International orders is Premium 2 years RTB - Return To Base.
We can organise for the items to be collected and repaired/upgraded/serviced, however all the shipping expenses must be covered by the customer.
Prices will be provided upon application.
An engineer visit may be granted, where all the travel expenses must be covered by the customer.
11. ORDER CANCELATIONS
Components: Any component order can be canceled at no charge anytime before dispatch as long as such component is not being ordered specifically for this order. Normally only items marked as 'same day dispatch' are items that are not ordered specifically on request.
Custom PCs: Any computer system ordered from us can be canceled at no charge before the order enters the processing change which normally happens the same business day or next business day for orders placed after 4pm.
During the first 24 hours of the order being processed there is a 10% cancelation charge and following that, the cancelation charge is 20% from the total ammount of order ammount if such action is being requested by the customer. Please note that abusive language and inappropriate comments may result in an order cancelation being initiated by the management at a10% admininstration charge.
12. TRADING REGULATIONS
We are strictly adhering to the current legislation and are trading under the Sale of Goods Act 1979 (as amended by the Sale and Supply of Goods Act), Consumer Protection (Distance Selling) Regulations and Data Protection Act 1994 (as ammended).
If you are buying for personal use as a private individual, you may cancel your order at any time within 7 days of receiving the goods, and we will refund the product prices paid, providing the order is not a custom order (custom order is the product that is made or configured to your specifications).
Products must be returned unopened, unused and in the condition which they were sent.
Customers are responsible for arranging and returning goods. Delivery costs are non-refundable.
These terms and conditions do not affect your personal statutory rights and may be ammended without notice. Full Terms and Conditions are provided on request.
