We can accept unused and unopened products that have been purchassed from our website for a full refund only if the RMA has been requested within 7 days from the moment of delivery and if that wasn't a custom order or a product ordered specifically to order.
Items will be replaced in the quickest possible time. They will be replaced with similar or better alternative products. A senior manager can only authorize advanced replacements and credits.
The RMA number issued are valid for 14 days only.
Customers are responsible for carriage costs incurred in returning any RMA products to us unless that was a DOA item.
A full & comprehensive fault must be reported on the form. Dead & faulty are not acceptable faults and goods will remain with us until they are collected or an appropriate fault has been logged.
If no fault is found, the product will be returned. If this persists there will be a charge of £25 per item.
If faulty, it is our intention is to replace within 28 working days from date of receipt. We often are able to dispatch replacement goods in under 7 working days but this is not always possible when the products must be returned to the manufacturer for repair. All products are replaced with products of equal or greater performance where possible. If that is not possible, credits can only be issued for the replacement value of the goods. If a product has been discontinued it can be replaced or credited with the ammount of a similar or better alternative.
The RMA number must be clearly written on the outside of the box when the product is returned to us, but the original package MUST NOT be marked in any way. If this is not done then your return may take considerably longer to deal with. Please ensure the returns are always returned via a traceable source i.e. Recorded delivery or a courier service that requires a signature. We do not accept any responsibility for non delivered items.
All products carry a one year’s warranty unless otherwise specified and in some cases, the  products will be supplied with the manufacturer’s warranty,  i.e. WD and Maxtor HDs that can be easily replaced with the manufacturer direct.
All discrepancies must be reported within 48 hours of receipt.  It is the customer’s responsibility to sign for goods as unchecked or damaged if the delivery appeared to be mishandled or opened .
DOA period is 7 days.
A product will be replaced with a new unit if the unit is within our DOA period. We will either arrange to collect the DOA item and replace it with a new one, or would reimburse for the customer’s delivery charges of up to £5 if it not possible to arrange the collection.