By Ian Williams
Date Added: Tuesday 03 July, 2007

Hello everyone. Thought I would take the time to share my experience of ordering a computer from Vadim. The ordering:- Vadim seem to have the ordering process off to a tee. It was actually quite enjoyable trying out the different options. After placing the original order I was kept informed via the Vadim information system which includes email updates and the ability to respond to a dedicated engineer who is assigned to you upon ordering via their website. I could have used the telephone as another option, but never felt the need to do so. I have to say that it is an excellent idea that a dedicated engineer is assigned to the customer, dealing with the build and not a nameless person hiding behind a company. I was contacted about some memory I had ordered and informed that there may be a problem with the lead time should it ever go faulty in the future. Vadim recommended another make which I gladly went for. The point here is Vadim care about what they are selling and are prepared to offer alternatives off their own bat. The recommended memory was cheaper as well in case you are wondering. I had in fact altered the order several times and received instant and friendly responses from Vadim. The build time was not affected by my changes which I was very impressed with. Vadim were also very good at giving advice should it be required. The delivery and usage:- The machine arrived exactly on time via courier. The delivery man opened the doors and pointed at the gigantic box which contained my new machine. It took the two of us to carry it in. I unwrapped the extremely well packaged machine, which was even packed inside to stop components moving around. First thoughts of the machine where, oh my god and I had that feeling a child gets at Christmas time. The machine oozed quality and you could see the care and detail which had gone into the build. I was very excited at the prospect of turning it on, and a little scared as the machine looked like a patient in hospital on the intensive care ward (the water-cooled system was a first for me). I switched the machine on and it came to life, only the lights giving up the fact that it was alive as the machine was super silent to my surprise. Vista (32 bit version) booted and within a few seconds I was ready to go. I have installed quite a few games so far and can report that the machine more than copes with these (all of which are on maximum settings!) and the games are transformed into a new experience. Games played so far are Halo2, Driver Parallel lines, Age of Empires 3, Call of Duty and Quake 4. The machine is super cool in both temperature and looks and hardly misses a beat even when being thrashed. The machine has a super fast on and off time which is a joy. Summary :- Ordering was pleasant, informative and straightforward. The build quality is truly astounding with great attention to detail - thanks to Vastimil who built and put his name to it. The case and components are of a very high quality. This machine is better than what I had expected and is worth every penny. As far as customer support is concerned, it is the best I have come across and feel confident that should I ever have any problems, I will be given the same level of service that I have received throughout the process. The whole experience has been both positive and enjoyable Thanks Vadim.