By Josh Kaye
Date Added: Saturday 08 September, 2007
'What can I write for my testimonial, which has not been written before?' That is a question I have been asking myself for a couple of weeks now, as through all the other testimonials, people have covered the excellent choice of components, the build quality Vadim offers, and all the other things, which in my opinion, make them the only company I would ever buy a PC from again. However, I don't really think that quite covers what Vadim is as a company, and I will give you an example from my build to illustrate this.
The case which I had originally ordered arrived to Vadim damaged, and they telephoned me to tell me this...they didn't send out a damaged case, and then say that it was the courier from then to me, they put their hands up to what happened. I was then offered a FOC upgrade to a new case, which would delay the build by only two days. That is a wonderful attitude on its own, but they also upgraded my hard drive for free as compensation - this is something I would never have dreamed of asking for, but they did it anyway. Then, as they were preparing to send out my PC, I suddenly learned of a possible incompatibility between the keyboard I had chosen and Vista. They put themselves out, and without asking for any sort of payment, went ahead and spent another day making sure that there were no incompatibilities. This attitude is what I believe makes Vadim special as a company, because even though not many companies do, any company could theoreticallycome along and offer the same components as Vadim does, and build their PCs in similar ways. But no-one else, no-one, would do so much for their customers. They have an excellent ethos of support, and seem to truly believe in putting the customer first. This is what makes Vadim, Vadim, and this is what makes them the best at what they do.
I would just like to say another thank you to Mark, Russell, and all the other Vadim staff, who will undoubtedly be offering advice and tips on the Vadim forums for a long time to come. Keep at it Vadim!